Eco Pro Restoration, LLC ("Eco Pro Restoration," "EPR," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, telephone communications, email correspondence, text messaging, and during the course of our remediation and restoration services.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.

We may collect:  

Information that you voluntarily provide, including:

• Name 
• Company name 
• Mailing address 
• Property address 
• Telephone number 
• Email address 
• Insurance carrier information 
• Claim information 
• Photographs, documents, or other materials submitted by you 
• Any information provided through contact forms, estimate requests, emails, text messages, or telephone communications 

We may also automatically collect certain information through website technologies, including:

• IP address 
• Browser type 
• Device information 
• Referring website information 
• Operating system
• Website usage statistics
• Pages visited 
• Referral source information
• Date and time of access 
• General geographic location

Information collected may be used to:

• Respond to inquiries 
• Schedule inspections 
• Prepare estimates 
• Provide remediation services 
• Process payments 
• Maintain project records 
• Improve website functionality
• Communicate regarding projects 
• Improve website functionality 
• Analyze website traffic 
• Comply with legal obligations 
• Protect our legal rights and interests

Eco Pro Restoration, LLC routinely creates and maintains project documentation, including:

• Psychrometric data
• Moisture readings 
• Drying records 
• Infrared imagery 
• Borescope imagery and photographs
• Inspection reports 
• Environmental testing information 
• Photographs 
• Videos 
• Video recording and photographs within the interior and exterior of the building of areas, including but not limited to, behind narrow or enclosed building structure cavities, walls, ceilings, floors, crawl spaces, basements, attics, roofing, and other accessible areas. 
• Verbal, dictated, and/or written note-taking regarding the Real Property's affected area(s) and adjoining building components
• Customer communications 

These records may be retained as part of our permanent project files and shared with authorized parties involved in the project, insurance claim, transaction, or legal process.

Eco Pro Restoration, LLC does not sell personal information. 

We may share information when necessary, and regarding our remediation services' scope of work, with:

• Insurance carriers 
• Insurance adjusters 
• Property Owner and/or Owner's Authorized Agent or Designated Representative
• Property Manager
• Real Estate Broker/Agent
• Home Inspector
• Building Appraiser
• Environmental consultants 
• Laboratories 
• Equipment suppliers 
• Subcontractors
• Independent Contractors 
• Payment processors 
• Professional advisors 
• Government agencies, when required by law 

Information is shared only as reasonably necessary to perform services, comply with legal obligations, or protect our rights.

Our website may utilize third-party services, including but not limited to:

• Website hosting providers 
• Mapping services 
• Analytics providers 
• Spam prevention services 
• Email communication services 

Those third parties maintain their own privacy practices.

Our website may use cookies and similar technologies to:

• Improve website functionality 
• Analyze visitor traffic 
• Remember user preferences 
• Improve user experience 

You may disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

We employ reasonable administrative, technical, and physical safeguards intended to protect information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites. Third-party Services include:

• GoDaddy Website Builder and Hosting 
• Google Analytics 
• Google Maps 
• Google reCAPTCHA

Users should review the privacy policies of those third parties independently.

We retain information for as long as reasonably necessary to:

• Provide services 
• Complete projects
• Maintain business records 
• Comply with legal obligations 
• Resolve disputes 
• Enforce agreements

Project-related photographs, moisture readings, inspection notes, environmental testing results, and remediation documentation may be retained as part of Eco Pro Restoration, LLC's permanent project records and may be shared with authorized parties involved in the claim, transaction, or project.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Residents of Nevada may have certain rights under applicable Nevada privacy laws regarding the collection and use of personal information.

Requests concerning privacy practices may be submitted using the contact information below.

We reserve the right to modify this Privacy Policy at any time. Changes become effective upon posting to this website.

The Effective Date above indicates the most recent revision.

Eco Pro Restoration, LLC
3395 S. Jones Blvd., #105
Las Vegas, Nevada 89146

Phone: (702) 848-2282

Email: support@eco-prorestoration.com

Website: Eco-ProRestoration.com

Visitors should not submit Social Security numbers, driver's license numbers, financial account information, medical records, credit card information, or other highly sensitive personal information through website contact forms.

If sensitive information is necessary for a project, Eco Pro Restoration, LLC will provide alternative methods for secure transmission when appropriate.

This website utilizes Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website.

Google Analytics may collect information, including IP addresses, browser types, device information, pages visited, and time spent on pages.

Information collected through Google Analytics is used solely to improve website functionality, user experience, and marketing effectiveness.

For more information regarding Google's privacy practices, please review Google's Privacy Policy at  

https://policies.google.com/privacy?utm

To help protect our website and contact forms from spam, abuse, and automated submissions, we utilize Google reCAPTCHA technology.

Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. Google may collect information including IP address, browser information, user interactions, and other data necessary to determine whether website activity is generated by a human user or an automated process.

Information collected through reCAPTCHA is used solely for security and fraud-prevention purposes and is governed by Google's privacy practices.

For more information, please review Google's Privacy Policy and Terms of Service at  

https://policies.google.com/privacy?utm

This website may contain embedded Google Maps services to assist visitors in locating our business and service areas.

Use of Google Maps may result in Google collecting certain information in accordance with Google's privacy practices. 

For more information regarding Google's privacy practices, please review Google's Privacy Policy at https://policies.google.com/privacy?utm

Eco Pro Restoration, LLC does not control information collected directly by Google through its mapping services.

Submission of an appointment request, inspection request, contact form, or estimate request does not create a contract for services.

Appointments remain subject to confirmation by Eco Pro Restoration, LLC, scheduling availability, site conditions, and execution of any required service agreements.

Customers who provide a mobile telephone number may receive text messages relating to:

• Appointment confirmations
• Arrival notifications
• Emergency response communications
• Drying progress updates
• Estimate status updates
• Project scheduling
• Customer service matters

Message frequency varies based upon project activity.

Consent to receive text messages is not a condition of purchasing services.

Reply STOP to opt out at any time. Reply HELP for assistance.

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Eco Pro Restoration, LLC, Website Privacy Policy, effective date June 03, 2026